Shipping policy
SHIPPING DETAILS
We use USPS & UPS for the courier services and the delivery time varies by location.
It usually takes about 4-6 business days on average, but duly note that there may be delays for unforeseen factors that occur during the shipment process.
SHIPPING COST
For US residents , a flat rate of $5.99 will be charged for shipping. However, please be noted that it may vary depending on the region, such as Hawaii or Alaska.
Free shipping is offered for any orders above $70.
RECIPIENT'S ABSENCE/UNCLEAR ADDRESS
Please provide a physical address, as UPS & USPS do not ship to PO Box, FPO/DPO/APO addresses and ensure that your delivery details, including street number, apartment or building number, and zip code, are accurate.
Providing incorrect or incomplete address information may result in delays or delivery failure. We are not responsible for failed deliveries due to incomplete or unclear addresses.
Occasionally, a package may be returned to us due to the recipient’s absence at the time of delivery or an incomplete/unclear address. In such cases, a refund will be issued, with the return shipping fees deducted.
INTERNATIONAL
SHIPPING DETAILS
All international orders are shipped directly from United States, except for Canada. All Canada orders will be shipped from the U.S..
ProfLing offer international shipping to the following countries/regions. Canada, Switzerland, Sweden, Singapore, Saudi Arabia, , Norway, New Zealand, Netherlands, Macau, Ireland, Hungary, Croatia, Bulgaria, Belgium, Australia.
Our standard shipping method for international orders is DHL. Customers will automatically receive a tracking number via email once the shipment has been prepared.
International orders are processed on business days (Monday–Friday, ) and shipped out excluding federal holidays in the respective countries/regions. Free standard shipping typically takes approximately 5-7 days for delivery. If you have any questions or encounter issues with tracking your order after 7 business days, please feel free to contact us at help@profling.co
It is normal for tracking information to go several days without updates. Once your package arrives at your local post office, tracking may not update until it is out for delivery. Occasionally, shipping labels may become damaged during processing and may not scan properly; however, your package should still be en route. If more than 7 business days have passed since your package was shipped and you still have not seen any updates, please contact us at help@profling.co for assistance. Be sure to include your order number in all communications with our customer service team for quicker processing.
SHIPPING COST
For international orders, a flat shipping rate of $25 will apply.
Free shipping is available for orders over $70.
DUTIES & TAXES NOT INCLUDED
Upon arrival at the destination, sales tax on imports, customs duties, and handling fees will be assessed by the respective customs office. The recipient will receive an invoice from our logistics partner, DHL.
By placing an order and providing the necessary payment and/or information, you agree to the import regulations governing the respective items. Please note that import regulations vary by country, and it is the customer’s responsibility to be aware of their country’s policies.
Customs duties, import sales tax, and handling fees charged by DHL on behalf of the customs office are non-refundable, even if the items are returned. Additionally, if the shipment cannot be delivered due to unpaid customs fees and is subsequently disposed of by the local customs authority, ANUA will not be held responsible, and the order will be non-refundable.
For further details or inquiries, please contact our customer support team at help@profling.co.
MODIFYING SHIPPING ADDRESS
If you have placed an order with an incorrect shipping address, please contact our customer service center at help@profling.co as soon as possible. Please note that if your order has already been fulfilled, we will be unable to assist further, and the order will not be eligible for a refund.
*For more information regarding shipping, please refer to our FAQs.